FAQs
What are the guide prices on your website?
The guide prices shown on the website are displayed to assist with your budgeting. These prices do not include origination/set-up or delivery charges but allow you to view the products with price breaks where applicable. You can also select specific keywords, colours, and price options within a category/product range to assist in deciding which products are best suitable for your next project or marketing campaign.
You can customise and buy many products directly off the site. Where applicable, simply select a product and the 'Customise and buy' section will be displayed, complete the fields and upload artwork, click 'buy now' and follow the order process to completion. Your order will be acknowledged and scheduled for production.
Alternatively you can select the 'Add to Basket' or 'Add to Enquiry' with the product of your choice and once you have made your selection/s, submit your request which will be responded to within 24-hours.
For specific price requests and quotations please complete the enquiry form where you can also upload any artwork you may wish to question, or email your brief/spec. with any information you require and have the team work out the perfect range of product/s to compliment your request.
Do you only supply the products in the catalogue/website?
The Perfect Source prides itself on fulfilling and sourcing to your needs…so definitely not! Many products and print fulfilment are sourced specifically for a client’s brief. Should you see a product that does not appear in the range, email your brief/spec or call 0845 643 4959 and you can be assured the team will do their utmost for you.
Do you offer samples of products prior to purchase?
Absolutely! However, the sample/s will not be personalised for you and may be printed to represent the finished product. All samples are chargeable but will be credited provided they are returned in good condition and in original packaging (in the case of clothing) and subject to specified time period.
How much information can I have printed?
Print areas are subject to the product being printed but would always recommend to ‘keep it simple’! As a rule of thumb, think less-is-more, particularly where the printed message is a call-to-action together with your brand/logo, telephone number and/or web address.
What about artwork approval?
All orders placed will receive a PDF visual confirming branding/design, print position, colour, size and any special instructions prior to production. Should any variation to the signed approval be advised at time of production, you will be advised, and a further proof will be issued.
Can I have a printed ‘pre-production’ sample before completion of order?
Pre-production samples are available on a range of products for your final approval. There is usually a charge to arrange this but please ask and you will be provided with a detailed quote to include this option.
What artwork formats do you accept?
Artwork is acceptable in many types of artwork format:
- Adobe Illustrator (ai, eps recommended)
- Adobe Acrobat - Vector Graphic (pdf)
Other formats are acceptable but may require additional redrawing (which may also incur additional charges) with recommended resolution at 300 dpi:
- JPEG Image (jpg)*
- TIFF Image (.tiff)
- Bitmap Image (bmp)
- GIF Image (gif)
*jpegs are low resolution files that are unable to be scaled up or down within a print area. Subject to the print method hi-res jpegs may be suitable.
What are Pantone colours?
Pantone matching colours are the universal reference codes for a specific colour. Please consider contrasting colours with products when selecting your merchandise and different materials being printed can also affect the finished colour.
If you are unsure of your specific Pantone colour, please send your artwork by email and the studio will advise of the print colour for you.
Can you colour match my corporate colours?
Your stated Pantone (PMS) colour/s will be colour matched as closely as possible, whether for promotional merchandise or corporate gifts and give-aways. However, depending on the product colour, material, texture or absorbency, variations to printed colours can occur.
HELP! I need an URGENT order. What are your lead-times?
Please call 0845 643 4959 to discuss your requirements! There is a good range or promotional products available for despatch within 24-hours, so call the sales team and they will look at working their magic for you!
Lead-times will vary from product to product due to the various printing and branding methods used in production. Please advise of any deadline you require any promotional merchandise for and you can be assured any products presented or quotations supplied meet your criteria.
Can I arrange collection of my promotional merchandise to avoid carriage costs?
To provide continuity of service, The Perfect Source will manage your order/s through to completion and delivery. With restrictions due to 3rd party collections, health & safety, production schedules and storage etc. deliveries will be arranged as you require. This could be to you, your client or event location to ensure your delivery is there when you need it.
Do you offer any ‘Price Matching’?
There are many variables when it comes to promotional merchandise with print, lead-times and product availability. The Perfect Source offer great products at competitive prices and understand budgets play an integral part to marketing campaigns. Your business is important to us and should you find a like-for-like product at a lower price, please advise the sales team and they will gladly look at price matching for you.
Do you offer a credit account?
The Perfect Source request all customers, for the first three orders placed are paid by proforma invoice prior to production. However, following completion of the third order, a credit application can be requested, and a 30-day credit account can be opened (subject to credit approval). All account balances are required to be paid in full, 30-days from date of invoice.
